This Platform Service Agreement ("Agreement") is a legally binding written agreement between you ("User" or "you") and ZuzCloud Inc. ("Platform" or "we") regarding your use of the Platform's Mac cloud computing services and related features ("Services"). Please read it carefully before using the Services, paying particular attention to the provisions on disclaimers and limitations of liability.
By clicking "Agree," "Get Started," or any similar confirmation button, or by accessing and using the Services in any way, you are deemed to have fully understood and accepted all terms of this Agreement. If you disagree with any provision, please stop accessing and exit the Platform immediately.
Core Services
The Platform provides users with cloud computing rental services running on genuine Apple Mac physical devices. We reserve the right to reasonably optimize or adjust service features, content formats, technical specifications, or delivery processes based on operational needs.
Service Continuity
We will make every effort to maintain stable service operation, but cannot guarantee the Services will never be interrupted or achieve zero downtime. You understand and accept that network jitter, natural hardware aging, and routine system maintenance may cause brief service interruptions; compensation is governed by the agreed Service Level Agreement (SLA).
Third-Party Integrations
The Platform may integrate third-party tools or feature modules. The Platform makes no warranties regarding such third-party services and assumes no joint or incidental liability for them.
Accuracy of Registration Information
You must ensure that all information you provide during registration and subsequent use is true, accurate, complete, and kept up to date. You are solely responsible for any losses arising from providing false information or failing to update your account details in a timely manner.
Responsibility for Protecting Account Credentials
You are responsible for safeguarding all access credentials for your account, including but not limited to your login username, password, and SSH keys.
All actions taken through your account credentials are deemed to be your own authorized actions, and you bear the corresponding legal responsibility. If you notice any abnormal login activity or unauthorized access to your account, please contact us immediately and take remedial action.
Payment Model
The Platform operates on a prepaid model, requiring users to complete full payment before service activation. All plan prices are quoted in US dollars (USD) and are pre-tax amounts. Users are responsible for declaring and paying any applicable taxes on the use of this Service according to local regulations.
Refund Policy
Unless otherwise mandated by law, all payments made by users are non-refundable, including account balances and purchased but unused service time. The Platform reserves final interpretation rights over this policy.
Price Changes
The Platform reserves the right to adjust service pricing as needed. Any price changes will be communicated to users in advance via platform announcements or account notifications. Renewals will be billed at the price in effect at the time of renewal.
While using any of the Platform's services, you must comply with all applicable laws and regulations. The following actions are strictly prohibited:
- Violating any laws, regulations, or compliance requirements of any applicable jurisdiction;
- Infringing on others' copyrights, patents, privacy, or other legally protected rights;
- Sending spam, phishing, or engaging in any form of online fraud;
- Conducting unauthorized port scanning or penetration testing, or distributing trojans or malicious code;
- Engaging in cryptocurrency mining of any kind (except with our prior written authorization);
- Excessively occupying or deliberately abusing the Platform's compute resources in a way that disrupts other users.
Upon confirming any violation, we reserve the right to immediately suspend or permanently terminate your access to the Services without prior notice, delete related data without refund, and pursue legal action as appropriate.
Data Ownership
All data you upload or store on the Platform's servers remains entirely your own property. The Platform claims no rights whatsoever over your data content.
Data Backup Responsibility
You are solely responsible for backing up and securing all of your data. Even where the Platform provides auxiliary backup features, such features are optional add-ons and do not constitute any express or implied commitment by the Platform regarding data integrity or security.
Handling of Personal Information
You agree that the Platform may lawfully collect, store, and process the personal information you provide in accordance with our Privacy Policy.
The Platform's services are provided "as is" and "as available," without warranties of any kind, express or implied.
To the fullest extent permitted by law, the Platform expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will fully meet all of your business expectations, nor that they will run uninterrupted, respond in real time, or be completely accurate or error-free at all times.
Under no circumstances shall the Platform or its affiliates, directors, employees, or partners be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages (including loss of profits, data loss, or business interruption), even if the Platform was advised of the possibility of such damages in advance.
To the fullest extent permitted by law, our total liability to you (regardless of whether the claim is based on contract, tort, or other legal grounds) shall not exceed the total service fees you actually paid to the Platform during the one calendar month preceding the dispute.
Termination by User
You may stop using all or part of the Platform's services at any time, but any fees already paid are non-refundable.
Termination by Platform
If we have reasonable grounds to determine that you have violated any provision of this Agreement, we reserve the right to suspend or permanently revoke your access to the Services at any time without incurring any liability. Upon termination, the Platform may immediately delete all data and records you have stored on our servers.
Governing Law and Dispute Resolution
The interpretation, validity, and enforcement of this Agreement are governed by the laws in effect at ZuzCloud's place of registration. Any disputes arising from this Agreement shall be resolved by the courts or arbitration bodies with jurisdiction at that location.
Severability
If any provision of this Agreement is found to be illegal, invalid, or unenforceable, that provision shall be removed independently, without affecting the legality, validity, or enforceability of the remaining provisions.
Entire Agreement
This Agreement constitutes the entire understanding between the parties regarding the Platform's services and supersedes all prior written and oral communications, commitments, and agreements on the same subject.