Under applicable law, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account settings; if you're unable to resolve something yourself, feel free to contact us through official channels for assistance.
Please note that for legal compliance or legitimate business purposes (such as handling disputes), we may need to retain certain historical data records even after your account is closed.
We use industry-standard physical safeguards, technical security mechanisms, and internal processes to protect the integrity and confidentiality of your data (such as HTTPS encryption in transit and least-privilege access controls).
Internet transmission inherently carries certain security risks, and we cannot guarantee the absolute security of all data transmissions. Please be aware of this and assess the associated risks accordingly.
Thank you for choosing and trusting ZuzCloud. This policy fully explains how ZuzCloud Inc. ("we" or "the Platform") collects, processes, stores, and protects your personal information. Protecting user privacy is always our top priority, while processing certain necessary data in compliance with regulations allows us to keep delivering high-quality, personalized service.
By continuing to access and use the Platform's features after reviewing this policy, you are deemed to have fully understood and agreed to the data handling practices described herein.
To continuously provide and improve our services, we collect several types of information, primarily including:
Information You Provide
- Basic account information: your name, email address, phone number, login password, and other basic registration details.
- Identity verification materials: for regulatory compliance or security verification purposes, we may ask you to provide a valid government-issued ID.
- Payment-related information: your payment card number, billing address, and other payment data (typically processed and encrypted by our payment partners).
- Communication records: calls, chats, or emails between you and our support team.
Data Automatically Collected
- Access logs and device data: your IP address, browser type, operating system version, access times, and page browsing paths, among other technical information.
- Resource usage data: compute usage records generated while using your cloud host (such as CPU usage, memory usage, and network traffic), used mainly for billing verification and service monitoring.
We use the information we collect within lawful and reasonable limits to keep our business running smoothly, mainly for the following purposes:
- Service delivery: processing orders, activating cloud host instances, and managing day-to-day account operations.
- Security: detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to keep the platform safe and stable.
- Service improvement: analyzing user behavior data to continuously optimize infrastructure resource allocation and the network experience.
- Compliance obligations: filing taxes, cooperating with regulatory reviews, and fulfilling other legal responsibilities.
To keep the Platform running smoothly, we may disclose some of your information to third parties in the following specific circumstances:
- External service partners: providing necessary information to external organizations that help operate the Platform, including payment providers, data center operators, and data analytics providers.
- Sharing within our corporate group: sharing data as needed among ZuzCloud affiliates to ensure consistency across products and services.
- Legal requirements: when judicial, administrative, or law enforcement authorities lawfully request data through due process, we will cooperate in accordance with the law.
- Major business changes: in the event of a merger, reorganization, split, or asset transfer, user data may be transferred as part of the business assets involved.
We use cookies, web beacons, and similar technologies to recognize your login status, save your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, though doing so may affect some Platform features.
By continuing to access and use the Platform after reviewing this information, you are deemed to have agreed to our reasonable use of the tracking technologies described above.
We reserve the right to revise this policy at any time due to business needs or regulatory changes. For significant updates, we will notify you in advance via email or an in-platform notification.
By continuing to access and use our services after an update takes effect, you are deemed to have acknowledged and accepted the revised policy.
If you have any questions, suggestions, or requests regarding this Privacy Policy (including requests to access, correct, or delete your information), you can contact us through the following channels:
- Email: [email protected]
- Online ticket: log in to your account and submit a privacy-related support ticket
We commit to responding in writing within 30 business days of receiving your request.